Whether you wish to return your purchase for a refund, store credit or exchange, you will need to have been quoted with a Returns Authorisation Number (Please refer to the Returns Authorisation Number Tab on how to obtain one). Once this has been provided to you, t h r e a db a r e will organise a pick up from the delivery address to which the item/order was sent to, the shipping cost to return the merchandise to t h r e a db a r e is complimentary (excluding any import duties and taxes incurred due to the return). 

These import duties and taxes will be charged to the nominated payment method selected at the time of purchase of product/s. 

Domestic returns service:

 If you are not happy with your product and you have already obtained a Returns Authorisation Number (RAN), t h r e a db a r e will handle the return service for you.   

1. Contact t h r e a db a r e, either by emailing customercare@threadbare.co or calling 07 3865 6677 to arrange for a RAN. 

2. Once you have been given an authorisation for Return/Exchange of product, t h r e a db a r e will post to you the AAE satchel with the E-connote attached on the outside of the satchel and a Driver's Manifest For a Disclaimer Dangerous Goods which you must sign and give to the Driver when they collect the good from you.  You will also receive these two forms via email, E-Connote and Driver's Manifest for a Disclaimer for Dangerous Goods. 

 3. t h r e a db a r e will then book a pick up for you at the agreed upon designated time between t h r e a db a r e and you and a AAE representative will be in contact to arrange a pick up from you. 

International returns service: 

t h r e a db a r e offers International customers complimentary shipping on Return/Exchange (as per policy term below). You are only able to receive this service once you have contacted t h r e a db a r e within 7 days of receiving your parcel and you have been provided with a Returns Authorisation Number (RAN). 

1. Contact t h r e a db a r e, either by emailing customercare@threadbare.co or calling 07 3865 6677 to arrange for a RAN within the specified time-frame under our Returns + Exchanges Policy. 

2. Once you have the RAN, sign the four copies of the returns proforma invoice that you received with your order (and fill in the AAE air way bill if applicable).  

3. Within 72 hours, an AAE agent will be in contact with you to arrange collection from the specified address.

4. Have your package OPEN and ready with all the signed forms and completed air way bill until the driver has checked the contents and requiring your signature for dispatch and collection of goods. 

5. You will be notified by email once your return has been received and processed.   

EXCHANGES 

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Shipping is complimentary on the replacement item, but exchanges made to destinations outside of the Australia will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.   

FAULTY GOODS

Goods are faulty if they are received damaged or where there is a manufacturing fault occurs when you receive the product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.  If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If the same product is not available, you are entitled to a full refund.

Item/s you wish to return/exchange require a Returns Authorisation Number (RAN) number. This number should be requested online within 7 days of receiving your order. To obtain a RAN, please email customercare@threadbare.co with your details and we will get back to you within 24hours (Mon –Fri). Once you have received your RAN, you have 7 days to return the product to            t h r e a db a r e. 

Please read our Returns and Exchanges policy in our Terms + Conditions for more details.

Sale items may not be returned, however you are able to exchange for an item of equal or higher value. If you are not able to find anything suitable for you as an exchange, we provide you with a store credit. Please note you have 7 days from receipt of goods to exchange your Sale item or receive a store credit. 

If you are unsure on a size before you purchase a Sale item, we recommend you contact our Personal Shoppers at threads@threadbare.co

We are able to exchange items that you have received as a gift for items of equal or higher value. If you are not able to find anything suitable for you as an exchange, you are able to receive a store credit. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. 

To arrange a return, please email customercare@threadbare.co

Our returns policy is as follows: Obtain an RAN number within 7 days of receiving your product and you must return the product within 7 days of receiving your Returns Authorisation Number. If you know that your return will be outside of this timeframe (reasonable time), t h r e a db a r e may accept your late return. However, this is at t h r e a db a r e's sole discretion.

Goods are faulty if they are received damaged or where there is a manufacturing fault occurs when you receive the product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.  If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If the same product is not available, you are entitled to a full refund.

Refunds are processed to the method of payment in which the goods purchased. For example, money is credited to the original purchaser's Credit Card or money is refunded to the Direct Debit account from where the money transfer was made. The amount refunded will not include shipping costs incurred, except where the return of the item is due to a Faulty Product, where we will pay for the cost of the original shipping cost from t h r e a db a r e to you. 

Domestic orders within Australia will be refunded the GST amount charged on the goods purchased. Any customs duties and sales taxes incurred with International orders will not be absorbed by t h r e a db a r e. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. 

Please note, t h r e a db a r e will contact you via email when t h r e a db a r e has processed the refund. We endeavour to process all refunds within 72 hours. From this point, it is then the sole responsibility of your Bank Institution or Credit card issuer to refund the money in to your account/credit card. This process can take banks up to 7 days to complete. This is only a guide and some card issuers may take longer than that.

Any returned items should be returned unused and with all t h r e a db a r e packaging and designer garment tags still attached. Returned items must have a Returns Authorisation Number and refunds will only be processed if the RAN has been obtained. If items arrive to us without a RAN, t h r e a db a r e may forward back to the sender. t h r e a db a r e reserves the right not to accept returns that are damaged or soiled and may return the damaged item to the client. Any belts, designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. If any of the before listed items are not returned with your returned items, t h r e a db a  r e reserves the right to not with hold a full refund.  

Please email customercare@threadbare.co if any of your purchases have been delivered without the relevant designer tags. 

OTHER CONSIDERATIONS 

SHOES: Shoes purchased should be tried on a carpeted surface before wear. 

SWIMWEAR: Swimming costumes and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.  

COLOURS: We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.