t h r e a db a r e

TERMS AND CONDITIONS

GENERAL

This website (collectively, ‘Site’) is owned and operated by t h r e a db a r e Pty Ltd (collectively, ‘the Company’) ACN 144 093 738 trading as t h r e a db a r e.

t h r e a db a r e reserves the right to modify, alter or update these Terms and Conditions at any time without notice.

Please read the following Terms and Conditions that governs your access, purchase of products and use of all content and functionalities available at the t h r e a db a r e website (collectively, ‘Site’), related domain names and micro-sites accessed through the URL www.threadbare.co, and any other website or micro-site of the Company.

By continuing to access this Site constitutes your agreement to accept and consent to the practices described in the Terms and Conditions between t h r e a db a r e (‘t h r e a db a r e Pty Ltd’; ‘we’, ‘our’, ‘us’) and you, the visitor. We particularly draw your attention to our policies relating to the Terms of Purchase and our Privacy Policy.

Clients under the age of 18 must let their parent or guardian know about t h r e a db a r e’s Privacy Policy before registering to use this Site or any of this Site's services.

This Site is available for you to access conditional on your acceptance without alteration of the Terms and Conditions set out below or linked to this page.

The Terms and Conditions should be read and checked often. If you do not agree to any of the changes made to the Terms and Conditions you must stop using the Site immediately.

YOUR ACCOUNT

ACCOUNT MANAGEMENT

While you are using this Site the Terms of this agreement shall remain current. You reserve the right to delete your personal information at any time, for any reason. Any previously posted or shared content will not delete when your user information is deleted. t h r e a db a r e can at any time delete or block your user information and/or account, for any reason, with or without prior notice or explanation and without liability. If you wish to delete your account please email customercare@threadbare.co

SIGN IN

You must provide user profile information that is accurate and current when registering. It is solely your responsibility to keep your user profile information confidential. f you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If any of your registration information changes, please email us immediately at customercare@threadbare.co. Registration requirements may change from time to time.

DB MAIL

You will need to register your email address to this Site to receive further marketing, preview sales or exclusive designer information made available to you as a service of t h r e a db a r e.

PASSWORDS

It is important to create a strong, secure password for your account. It is your responsibility to safeguard your password used to access your account on the Site. If you think there has been unauthorised use of your account or your password has been compromised in any way, you must notify t h r e a db a r e immediately, please email info@threadbare.co.

For information about how we use your data, please refer to our Privacy Policy.

db POLICY AND REGULATIONS

INTELLECTUAL PROPERTY RIGHTS

All intellectual property including artistic design and concepts of the Site and any other micro-sites in their entireties, blog, magazine and all other related marketing material, text, compilation of content, packaging, graphics, illustrations, logos, button icons, images, audio and video data compilations, copyrights, patents, artistic design rights and any material relating to the Content as described in these Terms and Conditions, all HTML coding contained in this Site and any software used on this site, shall remain at all times and held completely and permanently in t h r e a db a r e. All software used on this site is the property of t h r e a db a r e or its Suppliers. By visiting and using this Site you acknowledge and agree to the above terms on Intellectual Property Rights, which are supported by International Intellectual Property Law and Australia’s protection on the exploitation of Intellectual Property Rights.

The Content on this Site is only to be used as the Company and/or as its third party licensors permit. Any unauthorised use of the above listed Content and Intellectual Property material including, but not limited to, reproduction and redistribution to other URL addresses, servers, Publications or any Media will be prosecuted.

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, 'Contents') are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by t h r e a db a r e © or its third party affiliates, and therefore protected by Australian and International Copyright Laws.

CONTENT

The Company will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. The Site is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

The Company and its suppliers make no warranties about its Contents, downloads, links or about results obtained from using the Site. You acknowledge and accept all risk with regards to the completeness, accuracy or usefulness of any Content found on this Site. t h r e a db a r e reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You accept and confirm that t h r e a db a r e is not liable to you or any third party for any such withdrawal.

SITE ACTIVITY AND CONTENT

t h r e a db a r e makes no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and use for a particular purpose.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.

You agree that we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.

TRADEMARKS

Any graphics, logos, page headers, custom made packaging, button icons, scripts and service names of t h r e a db a r e Pty Ltd, including, but not limited to t h r e a db a r e, db fix, get your fix and follow the t h r e a d, db are trademarks, registered trademarks or trade dress of t h r e a db a r e.

t h r e a db a r e trademarks and trade dress is not to be used in association with any product or service that is not t h r e a db a r e’s in any way that may place discredit upon t h r e a db a r e or is likely to cause confusion among clients.

USE OF THIS SITE

Opinions expressed on the Site via the blog http://dbfix.threadbare.co and Social Networking sites, Facebook/Instagram/Twitter/Tumblr/YouTube, are the personal opinions of the authors and do not reflect the views of t h r e a db a r e Pty Ltd. You agree and consent that you are solely responsible for any content and information you contribute by posting to the Site or any micro-sites of t h r e a db a r e or share with any other third parties including, but not limited to Social Networks and Media. You also grant to t h r e a db a r e a right to use any content you provide to its Site and any other micro-sites of t h r e a db a r e, including Social Networks and Media, for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs (Mon-Fri) to be displayed. t h r e a db a r e does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts or comments please email feedback@threadbare.co.

The Company reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. Information you consider to be confidential should not be posted to this site as this site is available to the public.

Any personal opinions of the designers and/or labels whose products we sell, or any third parties with whom we are associated are their own and do not in actual fact reflect the views of the Company and we accept no responsibility for any such views expressed in any media.

This site is for your personal non-commercial use only. The user of this Site is given a limited license by t h r e a db a r e to access and make personal use of this site.

When using this Site you agree not to:

1. disrupt, overwhelm, attack, modify, interfere in any way with the Site or its associated software, hardware and/or servers;

2. tamper, modify any information or content on or connected with the Site or download pages (other than page caching) without the written consent of t h r e a db a r e;

3. abuse, harass, defame, threaten, impersonate or intimidate other users;

4. post any content/comment that is libelous, infringing, defamatory, obscene, threatening, offensive, or violate any law or right of any third party;

5. use the Site for any unauthorised or illegal purpose, including violating any local, state, national or international laws;

6. infringe any trademark, trade secret, copyright, patent or other proprietary rights of any party;

7. use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of t h r e a db a r e without express written consent;

8. use any meta tags or any other ‘hidden text’ utilising the t h r e a db a r e name or trademarks without the express written consent;

9. download or copy account information for the benefit of another merchant;

10. impede or interfere with others' use of the Site;

11. attempt to gain access to t h r e a db a r e’s servers by any means other than connecting to t h r e a db a r e’s servers by http requests using a Web browser.

Any unauthorised use terminates the permission or license granted by t h r e a db a r e. You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

Furthermore, your license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices, the site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of t h r e a db a r e.

You are approved a limited, revocable, and nonexclusive right to create a hyperlink to the home page of t h r e a db a r e so long as the link does not portray t h r e a db a r e, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any t h r e a db a r e logo or other proprietary graphic or trademark as part of the link without express written permission.

LINKS TO OTHER WEBSITES AND SERVICES

Third party links to other Internet sites that appear on this Site, that are not owned by t h r e a db a r e, are provided solely as a convenience and are the property of their respective owners and does not mean endorsement by t h r e a db a r e. Access to linked sites are at your own risk and may or may not be under the control, affiliated with, or sponsored by t h r e a db a r e. The Company is not responsible for the contents of any linked site.

SOCIAL NETWORKING ETIQUETTE

Social networking tools such as Facebook/Instagram/Twitter/Tumblr/YouTube and t h r e a db a r e.co provide us today with the opportunity to start a whole new type of conversation with our current and future customers. They provide us with the opportunity to develop meaningful relationships with our customers and ways to improve the service we provide them. There are some risks involved when using the social media world as there often is no line between what is public and private, personal or professional. There are guidelines to consider when sharing your thoughts, views and perspectives on social networking tools are: use good judgment, be respectful, humble, human and a good listener. Don’t share any confidential information, personal or private.

DISCLAIMER, LIMITATION OF LIABILITY AND IMDEMNITY

Your use of the Site is at your own risk. All content and all products and services of the Site is provided on an‘as is’ and ‘as available’ basis. t h r e a db a r e disclaims any warranties of any kind, express or implied. t h r e a db a r e assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalisation settings. t h r e a db a r e does not claim that any user access will be uninterrupted, timely, secure or error-free or that the quality of any content, merchandise, services, information or other material obtained by any user will meet the user expectations. At our request, you agree fully to defend, indemnify and hold harmless t h r e a db a r e immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these Terms and Conditions and your use of the Site and the Services.

TERMS OF PURCHASE

PRODUCT AVAILABILITY

Availability of merchandise on the t h r e a db a r e website is on an ‘as is’ basis and any particular item becomes only availlable to you once you have clicked through to the CHECK OUT page. At this stage you will be given a period of five minutes to complete your order and process the payment. If you take longer than this specified time, the item/s will become available again. Once the order process has gone through and payment has been authorised, you will receive an email confirming your order. When your item/s have been shipped, you will receive a second email confirming the shipping confirmation with the tracking link once your item/s have been shipped. If you have any queries regarding stock availability please contact customercare@threadbare.co or call +61-7-38656677.

PRODUCT INFORMATION

The prices displayed on the Site are quoted in AU dollars (AUD), unless otherwise indicated.

We advise while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

The purchase of merchandise through the Company (t h r e a db a r e) is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of Queensland, Australia.

To make purchases on the Site you will need to provide your personal details. You must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Company Terms of Purchase who have been issued with a valid credit/debit card by a bank acceptable to t h r e a db a r e, and who have authorised t h r e a db a r e Pty Ltd to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. The Company reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Making an offer to purchase merchandise from the Site, you clearly authorise the Company to perform credit checks and where the Company feels necessary, to send out or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorisation and/or to authorise individual purchase transactions.

You agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

ORDERS

Items in your Shopping basket are not reserved and may be purchased by other customers until you reach the CHECK OUT page when you have five minutes to process your order. Orders are not binding on t h r e a db a r e unless accepted by t h r e a db a r e. All orders are subject to acceptance and availability. Your Shopping basket reflects the current price displayed on the item’s product details page. This price may differ from the price displayed when the item was first placed in your Shopping basket.

t h r e a db a r e offers merchandise for sale that is in stock and available for dispatch, however occasionally we may be waiting for shipments from our designer suppliers. This means you may from time to time be given the opportunity to make an Advance Purchase (Pre-Order) by making an Advance Payment for certain items. This will ensure that you receive this item in priority once designer stock has been delivered to t h r e a db a r e. We will only allow Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at t h r e a db a r e or you may simply choose to send an email to customercare@threadbare.co and let us know your interest of the pre-order item that you are sourcing with your size measurements and full contact details to return the information queried. We will endeavour to get back to you within 48 hrs.

Items received into stock may be pre-allocated to satisfy Advance Payment orders. Clients making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive ordered merchandise into stock from the designer suppliers. We will notify you by email in these circumstances and refund the Advance Payment to your credit/debit card within 14 days of being advised that merchandise has become unavailable.

We will attempt to notify you by email within 48 hours (Mon-Fri) of the merchandise becoming available on the Site if you have provided your email address for notification of the arrival of a specific item featured on our Site. We advise on occasion certain products that are in high demand will sell out during this period.

A record of your transactions will be stored by t h r e a db a r e for a minimum of one year.

PRICING POLICY

The prices displayed on the Site are quoted in AU dollars (AUD). If you are shipping within Australia, all prices are inclusive of GST, this is displayed at the point of payment. In Australia, GST stand for Goods and Services Tax. This implies a fee of 10% of your purchase price.

The AU dollar price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error. All prices and offers remain valid as advertised from time to time.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during selling period.

International purchases (outside of Australia) will incur import taxes and duties, this is calculated at the designated country of delivery and its local customs office. t h r e a db a r e will not be held liable for any import taxes and duties incurred by the recipient. By processing an order with t h r e a db a r e, you authorise us to designate a carrier (AAE - Australian Air Express) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for the goods purchased. This means that any import duty or tax costs incurred will be invoiced to you directly from AAE and or their Agent.

For customers that reside in countries that serve as DDP (Delivery Duty Paid), we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. It is important that you remember, AAE or their Agent will contact the person specified on the delivery address for any import duty or tax costs.

If you reside in a country that serves DDU (Delivery Duty Unpaid), please note, the goods will arrive in your country and local customs in that particular country will hold the goods until the customs and duty taxes are paid by you, at which point they are released. It is important that you note, t h r e a db a r e is unable to advise the amount of import taxes and duties you will incur and for this reason we will always seek your confirmation by email to dispatch a DDU order and by confirming to this email you agree to pay for all import duties and taxes to your local customs authorities. Please look out for this email to ensure timely dispatch of your order.

t h r e a db a r e is not responsible for any import duties and taxes, which are calculated once your package arrives in your designated country, nor for any additional customs duties and taxes if products are returned.

If you are a client whose credit/debit card is not denominated in AU dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

PRICING ERRORS

t h r e a db a r e will try to ensure the accuracy of pricing, in spite of our efforts, pricing errors may still occur. If an item’s price is higher than the price displayed on our Site, the ordered item will be cancelled from your order and we will notify you of the cancellation by email.

ACCEPTANCE OF YOUR ORDER

After you have made your choice of purchase and placed your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, it is a courtesy confirmation that we have received your order.

Unless your order is cancelled, acceptance of your order will be finalised upon completion of the packing of your order. Completion of the contract between you and t h r e a db a r e will be finalised when we dispatch the goods to you at which time you will receive a second email confirming your order has been dispatched. Your tracking number will be noted in this email. The sale contract is therefore concluded in Brisbane, Australia, and the language of the contract is English.

We reserve the right not to accept your order in the event –

· we are unable to obtain authorisation for payment

· shipping restrictions apply to a particular item

· the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn

· that you do not meet the eligibility criteria set-out within the Terms and Conditions.

t h r e a db a r e may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. t h r e a db a r e will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or for unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment by credit card will be subject to authorisation from your credit card issuer and this authorisation must be received by t h r e a db a r e prior to order acceptance unless a pre-arranged method of payment has been accepted by t h r e a db a r e.

We accept credit card payment made by Visa, MasterCard, American Express, Diners, Visa Debit, Mastercard Debt and any other methods which may be clearly advertised on the site from time to time. Payment will be debited and cleared from your account once your order has been completed by t h r e a db a r e. When payment is being processed by you, you confirm that the credit/debit card that is being used is yours or that you have been authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If your credit/debit card issuer refuses to authorise payment to t h r e a db a r e Pty Ltd, we will not be liable for any delay or non-delivery. High demand of certain items may occasionally cause us to run out of stock. We will notify you immediately by email if we don't have an item that you have ordered in stock. Occasionally, an out of stock item may not be expected to come back in stock, so we must cancel the order for this item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges.

t h r e a db a r e agrees take reasonable care to make our Site secure. All credit/debit card transactions on this Site are processed using industry leader eWay, a secure online payment gateway that encrypts your card details in a secure host environment. Registered t h r e a db a r e users, will have their credit/debit card details stored securely on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

t h r e a db a r e uses Secure Socket Layer (SSL) technology to help ensure that your shopping experience is safe, simple and secure.

In addition, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

eGIFT CARDS

t h r e a db a r e eGift Cards are sold subject to the following terms and conditions:

No fees are imposed on t h r e a db a r e Gift Cards and they have a 3 month expiry date.
eGift Cards can be redeemed against all products on the www.threadbare.co site.
eGift Cards are non transferable and may not be returned or redeemed for cash (except as required by law).
If your order total is less than the value of the eGift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your eGift Card balance by contacting customercare@threadbare.co
If your order exceeds the value of the eGift Card, the remaining balance must be paid by credit or debit card, unless you have existing Store Credit on your account, in which case the Store Credit will be redeemed for the remaining balance of your order. If the remaining balance exceeds the value of your Store Credit as well, you must pay the remaining balance by credit or debit card.
If you return products you have purchased using an eGift Card, the remaining balance will be credited to your account as a Store Credit and it will be redeemed against subsequent orders. You may check your Store Credit balance by contacting customercare@threadbare.co.
Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
t h r e a db a r e is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address, this is the sole responsibility of the purchaser.
t h r e a db a r e is not responsible if an eGift Card is lost, stolen, destroyed or used without permission.
t h r e a db a r e reserves the right to cancel an eGift Card if we deem such action necessary.
Promotion codes cannot be applied to the purchase of eGift Cards
Sales Tax and shipping is applicable on any products purchased with a t h r e a db a r e eGift Card.

INSURANCE AND DELIVERY

Each purchase made at t h r e a db a r e is insured in transit until it is delivered to the delivery address provided at the time of purchase. A signature is required for the goods delivered to the delivery address provided, at which point responsibility for the purchased goods passes to the receiver (You). If another recipient, other than you, has been specified to receive the goods at the delivery address provided at the time of purchase (for example, in the case of a gift) then you accept that evidence of a signature by another recipient at the delivery address provided is evidence of delivery and fulfilment by t h r e a db a r e and transfer of responsibility occurs at this point.

Please note, if there is no recipient at the nominated delivery address provided at the time of purchase, then an additional fee will be charged to the nominated account on the goods ordered for a re-delivery. We will notify you by email if this occurs.

We endeavour to dispatch all orders within 24 hours, or 48 hours (Mon-Fri). The estimated delivery times are to be used as a guide only and commence from the time and date the orders are sent out from t h r e a db a r e. There is no accountability on t h r e a db a r e for any delays caused by destination customs clearance processes or for any delays due to Force Majeure.

RETURNS AND EXCHANGES

RETURNS AUTHORISATION NUMBER

Item/s you wish to return require a Returns Authorisation Number (RAN) number. This number should be requested online within 7 days of receiving your order. To obtain a RAN, please email customercare@threadbare.co with your details and we will get back to you within 24hours (Mon –Fri). Please Refer to our Returns & Exchange policy for more details.

RETURNING YOUR PURCHASE

Whether you wish to return your purchase for a refund, store credit or exchange, you will need to have been quoted with a Returns Authorisation Number. Once this has been provided to you, t h r e a db a r e will organise a pick up from the delivery address to which the item/order was sent to, the shipping cost to return the merchandise to t h r e a db a r e is complementary (excluding any import duties and taxes incurred due to the return). These import duties and taxes will be charged to the nominated payment method selected at the time of purchase of product/s.

Domestic returns service:

If you are not happy with your product and you have already obtained a Returns Authorisation Number (RAN), t h r e a db a r e will handle the return service for you. 1. Contact t h r e a db a r e, either by emailing customercare@threadbare.co or calling 07 3865 6677 to arrange for a RAN. 2. Once you have been given an authorisation for Return/Exchange of product, t h r e a db a r e will post to you the AAE satchel with the E-connote attached on the outside of the satchel and a Driver's Manifest For a Disclaimer Dangerous Goods which you must sign and give to the Driver when they collect the good from you. You will also receive these two forms via email, E-Connote and Driver's Manifest for a Disclaimer for Dangerous Goods. 3. t h r e a db a r e will then book a pick up for you at the agreed upon designated time between t h r e a db a r e and you and a AAE representative will be in contact to arrange a pick up from you. International returns service: t h r e a db a r e offers International customers complimentary shipping on Return/Exchange (as per policy term below). You are only able to receive this service once you have contacted t h r e a db a r e within 7 days of receiving your parcel and you have been provided with a Returns Authorisation Number (RAN). 1. Contact t h r e a db a r e, either by emailing customercare@threadbare.co or calling 07 3865 6677 to arrange for a RAN within the specified time-frame under our Returns + Exchanges Policy. 2. Once you have the RAN, sign the four copies of the returns proforma invoice that you received with your order (and fill in the AAE air way bill if applicable). 3. Within 72 hours, an AAE agent will be in contact with you to arrange collection from the specified address. 4. Have your package OPEN and ready with all the signed forms and completed air way bill until the driver has checked the contents and requiring your signature for dispatch and collection of goods. 5. You will be notified by email once your return has been received and processed.

EXCHANGES

Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the Australia will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping + Returns

FAULTY GOODS

Goods are faulty if they are received damaged or where there is a manufacturing fault occurs when you receive the product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If the same product is not available, you are entitled to a full refund.

RETURNS + EXCHANGE POLICY

Any returned items should be returned unused and with all t h r e a db a r e packaging and designer garment tags still attached. Returned items should have a Returns Authorisation Number to allow easy identification and prompt processing. Unidentified returns may be forwarded back to the sender. t h r e a db a r e reserves the right not to accept returns that are damaged or soiled and may return the damaged item to the client. Any belts, designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. If any of the before listed items are not returned with your returned items, t h r e a db a r e reserves the right to not with hold a full refund.

Please email customercare@threadbare.co if any of your purchases have been delivered without the relevant designer tags.

OTHER CONSIDERATIONS

SHOES: Shoes purchased should be tried on a carpeted surface before wear.

SWIMWEAR: Swimming costumes and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

COLOURS: We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.

GENERAL LEGAL TERMS

a. Complete Terms: The Terms and Conditions constitute the whole legal agreement between you and t h r e a db a r e and govern your use of the Site and services and completely replace any prior agreements between you and t h r e a db a r e in relation to the Site and services. Notwithstanding the foregoing, you understand that t h r e a db a r e may make changes to the Terms and Conditions from time to time. When these changes are made, t h r e a db a r e will make a new copy of the Terms and Conditions available at http://www.threadbare.co. You agree that t h r e a db a r e is under no obligation to provide you with notices regarding changes to the Terms and Conditions. You understand that it is your responsibility to check the Terms and Conditions regularly for changes.

b. Modifications to the Services: t h r e a db a r e is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which t h r e a db a r e provides may change from time to time without prior notice to you. You further acknowledge and agree that t h r e a db a r e may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at the Company’s sole discretion, without prior notice to you.

c. Confidentiality: You understand that t h r e a db a r e grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. t h r e a db a r e reserves the right to revoke these exceptions either generally or in specific cases.

d. Liability in the Event of Breach: You agree that you will comply with all of the provisions of the Terms and Conditions. You understand that you are solely responsible for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which t h r e a db a r e may suffer) of any such breach. t h r e a db a r e has no responsibility to you or to any third party for any breach of your obligations under the Terms and Conditions.

e. Rights Not Waived: You agree that if t h r e a db a r e does not exercise or enforce any legal right or remedy which is contained in the Terms and Conditions (or which t h r e a db a r e has the benefit of under any applicable law), this will not be taken to be a formal waiver of the Company's rights and that those rights or remedies will still be available to t h r e a db a r e.

f. Severability: If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

g. Governing Law: The Terms and Conditions, and your relationship with t h r e a db a r e under the Terms and Conditions, shall be governed by the laws of the State. You and t h r e a db a r e agree to submit to the exclusive jurisdiction of the State and Federal courts in QLD and Australia, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise.

h. Violation of Terms and Conditions: Any violations of the Terms and Conditions are to be reported by emailing feedback@threadbare.co.

i. Independent Relationship: You and t h r e a db a r e are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and t h r e a db a r e. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorised to act as an agent, be a representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the Terms and Conditions. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorised so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the Terms and Conditions